Privacy Policy
A legal disclaimer
This Privacy Policy describes how TrooFind™, a brand of GenXUnited Holding ("we," "us," or "our"), handles your information when you use the TrooFind™ Remote Tracking Sleeve and our website, www.troofind.com.
Our Commitment to Your Privacy
At TrooFind™, we believe that your home is your sanctuary. We have intentionally designed our products so that your personal location data remains private and secure. TrooFind™ does not track, store, or have access to the real-time location of your remote or your devices.
Integration with Third-Party Networks
The TrooFind™ sleeve is designed to house tracking technology that integrates with the Apple Find My™ network and/or Google Find My Device network.
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Location Data: All location tracking is handled exclusively by the encrypted Apple or Google ecosystems.
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Encryption: Your location data is end-to-end encrypted by the platform provider (Apple or Google). This means only you can see where your item is. TrooFind™ and GenXUnited Holding cannot see the location of your TrooFind™ sleeve.
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Third-Party Terms: Use of these services is subject to the privacy policies of Apple Inc. and Google LLC, respectively. We encourage you to review their policies regarding the Find My networks.
Information We Collect
We only collect information that you voluntarily provide to us when:
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Customer Support: When you email us for help, we collect your email and the contents of your message to resolve your issue.
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Website Analytics: We use standard tools (like Wix or Google Analytics) to see how many people visit our site. This data is aggregated and does not identify you personally.
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Orders: If you purchase directly from our site, we collect your name, shipping address, and payment information to fulfill your order. Payment details are processed through secure, third-party encrypted payment processors (e.g., Stripe, PayPal).
How We Use Your Information
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Process and ship your orders.
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Provide technical support for your TrooFind™ sleeve.
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Comply with legal obligations or safety certifications.
Data Sharing & Security
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No Selling of Data: We do not sell, rent, or trade your personal information to third parties.
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Service Providers: We may share your information with trusted partners (like shipping carriers) solely to get your product to you.
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Security: We implement industry-standard security measures to protect the limited data we do hold.
Children’s Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from children. Our hardware is designed with safety features (hidden battery compartments) to protect children, in compliance with Reese's Law.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
GenXUnited HoldingAttn: TrooFind Privacy Team
2252 Stillmeadow Rd, Oakville Ontario L6M3T9
Email: support@troofind.com