Refund & Warranty Policy

Last updated: October 19, 2026

At TrooFind™ we stand behind the quality of our products. If your TrooFind™ sleeve doesn't meet your expectations, we're here to help.

1. 30-day satisfaction guarantee

You have 30 calendar days from the date you receive your TrooFind™ sleeve to start a return for any reason.

• Condition: items must be returned in the condition received, with original packaging and the tracking module.
• Process: email info@troofind.com with your order number. We'll send a Return Merchandise Authorization (RMA) and instructions.
• Refunds: once approved, refunds are issued to your original payment method within 5–10 business days.

2. One-year limited warranty

Your TrooFind™ sleeve and tracking hardware are covered for one (1) year from the date of original retail purchase against defects in materials and workmanship under normal use.

Not covered: cosmetic damage; damage from accident, abuse, liquid or fire; unauthorised modification of hardware or firmware; normal wear and tear; battery depletion (batteries are user-replaceable).

Your remedy: at our option, we will repair the product, replace it with a new or refurbished unit, or refund the purchase price.

3. Getting warranty service

1. Try the reset steps in your quick-start guide.
2. If the issue persists, email info@troofind.com.
3. We may ask for proof of purchase and a photo or video of the issue.

4. Shipping costs

• Change-of-mind returns: the customer pays return shipping.
• Warranty claims: we cover shipping of the repaired or replacement item back to you.

5. Consumer law

This warranty gives you specific legal rights, and you may have other rights that vary by province, state or country. These benefits are in addition to your rights under local consumer law.